Privacy Policy
Last updated: January 2026
Operated by: Flames Smoke House Ltd
Registered Office: 38 Averill Street, Greater Manchester, M40 1PF, United Kingdom
Company Number: 09809528
This Privacy Policy explains how Flames Smoke House Ltd (“we”, “us”, “our”) collects, uses, shares and protects your personal information when you use our website https://www.flameseventcatering.co.uk/ (“Website”), make enquiries, or otherwise interact with us.
By using our Website or submitting your information to us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information that you voluntarily provide when you:
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Submit an enquiry form
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Sign up for newsletters or marketing messages
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Contact us by email, phone or through the Website
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Make a booking or request a quote
Personal Information may include:
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Full name
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Email address
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Telephone number
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Address or event location
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Event details (e.g., date, catering requirements)
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Billing information (only when necessary for processing payments)
Non-Personal Information may include:
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Browser type and version
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Pages visited
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IP address
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Device type
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Date and time of visit
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Cookies and usage data
2. How We Use Your Information
We use your information for the following purposes:
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To respond to enquiries and process catering requests
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To provide you with services and products you request
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To send administrative messages, marketing, updates, or promotional offers (where consent is given)
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To improve our Website, services and customer experience
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To comply with legal obligations
We will only use your personal information where we have a lawful basis to do so, including:
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To fulfil our contractual obligations
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With your consent (e.g., marketing emails)
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To comply with legal requirements
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For legitimate business interests (e.g., improving the Website)
3. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to:
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Analyse how the Website is used
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Remember preferences
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Improve user experience
You can control cookies through your browser settings. Declining cookies may affect how certain parts of the Website function.
4. Sharing Your Information
We will NOT sell, trade or rent your personal information to third parties.
We may share your information with:
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Service providers who help operate our Website or deliver our services
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Professional advisors (legal, accounting, etc.) where necessary
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Law enforcement or authorities when required by law
All third parties are required to protect your information in accordance with this Privacy Policy and applicable law.
5. Email Marketing
We may send newsletters or promotional emails if you opt in. You can unsubscribe at any time by:
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Using the unsubscribe link in the email
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Contacting us directly
6. Data Security
We take reasonable technical and organisational steps to protect your information against unauthorised access, loss, misuse, alteration, or destruction. However, no data transmission over the Internet is completely secure.
7. Data Retention
We retain your personal information only as long as necessary to:
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Provide services to you
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Comply with legal requirements
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Fulfil legitimate business purposes
8. Your Rights
Depending on applicable law, you may have the right to:
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Access your personal information
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Request correction or deletion
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Object to or restrict processing
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Withdraw consent at any time
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Lodge a complaint with a supervisory authority
If you’d like to exercise any of these rights, please contact us (see below).
9. Third Party Websites
Our Website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will publish the updated version on our Website with a revised “Last updated” date.
11. Contact Us
If you have any questions about this Privacy Policy, wish to access your personal data or make a complaint, please contact:
Flames Smoke House Ltd
38 Averill Street
Greater Manchester, M40 1PF
United Kingdom
Email: enquiries@flameseventcatering.co.uk
Telephone: 07429 524063